Data Privacy

1. Who we are

Eccel Security Services Limited (“ESS”, “we”, “us”) is a PSRA-licensed security services provider based in Nairobi, Kenya. We are committed to protecting personal data in line with the Kenya Data Protection Act, 2019, and applicable regulations issued by the Office of the Data Protection Commissioner (ODPC).

For privacy enquiries, contact us at info@esil-ke.com or write to Ngong Road, Country Arcade Building, 1st Floor, P.O. Box 19590-00100, CBD, Nairobi — Kenya.

2. Data we collect

Depending on how you interact with us, we may process:

• • Contact details — name, email, phone number, company name, and message content submitted via our website contact form or email.
• • Operational data — visitor logs, access records, CCTV footage, and incident reports collected when delivering security services at client sites.
• • Website usage data — basic technical information such as browser type, pages visited, and approximate location derived from IP address (where analytics or server logs are enabled).
• • Recruitment and employment data — when you apply for or hold a role with ESS.

3. How we use your data

We process personal data only where we have a lawful basis, including:

• Responding to enquiries and providing quotations for security services.
• Delivering contracted guarding, monitoring, investigations, and related services.
• Meeting legal, regulatory, and PSRA obligations.
• Protecting people, property, and assets at sites under our care.
• Improving our website and client communication, where consent or legitimate interest applies.

4. Sharing and retention

We do not sell personal data. We may share information with client organisations (where we act on their instruction), regulators, law enforcement when legally required, and trusted processors who assist with IT, communications, or payroll — under appropriate contractual safeguards.

We retain data only as long as necessary for the purposes above, or as required by law and client contracts. CCTV and access records at secured sites follow client-specific retention schedules and statutory limits.

5. Security measures

As a security organisation, we apply administrative, technical, and physical controls to protect personal data — including access restrictions, staff training, secure storage, and supervised operations. No method of transmission or storage is completely secure; we continuously review and improve our practices.

6. Your rights

Under the Data Protection Act, you may have the right to:

• Be informed about how your data is used.
• Access, correct, or erase personal data we hold about you (subject to legal exceptions).
• Object to or restrict certain processing.
• Lodge a complaint with the ODPC if you believe your rights have been infringed.

To exercise your rights, email info@esil-ke.com with sufficient detail for us to verify your request.

7. Cookies and website analytics

Our website may use essential cookies required for basic functionality. If we introduce analytics or marketing cookies in future, we will update this notice and, where required, seek your consent before placing non-essential cookies.

8. Changes to this policy

We may update this privacy notice from time to time. Material changes will be reflected on this page with a revised “last updated” date.